Seamlessly Manage Support Tickets Inside Bitrix24.
Connect your external ticketing system with Bitrix24 CRM. View, create, and update tickets directly from CRM — no switching between tools, no missed follow-ups.
Your Support Data and CRM Shouldn’t Live in Separate Worlds.
When sales and support run in different platforms, agents struggle with incomplete customer info, manual updates, and slow response times.
Our Ticketing System Integration App syncs ticket data with Bitrix24 in real time, giving your team a 360° view of every customer — from first contact to resolution.
Key Features & Benefits
Two-Way Ticket Sync
Create or update tickets in either system — changes reflect instantly in both.
Linked to CRM Records
Every ticket is tied to the relevant lead, contact, or company in Bitrix24.
Automatic Status Updates
See ticket progress and resolution notes right in the CRM timeline.
Unified View for Sales & Support
Your teams work from the same record, avoiding duplicate conversations.
A Smarter Support Workflow for Happier Customers.
Assign tickets directly from Bitrix24 to the right support agent.Trigger CRM workflows when ticket status changes.Attach files, images, and documents to tickets from CRM.Track resolution times and SLA compliance from within Bitrix24.Handle requests from forms, email, and internal Bitrix users in one place.Get analytics combining sales + support data for better decisions.
Get Your Support Desk in Bitrix24 in 3 Easy Steps
We install it and you start using it within minutes
Install the App
Add the Ticketing System Integration to your Bitrix24.
Connect Your Account
Link your existing ticketing system credentials
Start Managing Tickets
View and update support cases without leaving Bitrix24.
B24APPS Pricing
Not sure where to start? Try the START plan.
If you need more chats, we’ll be here to help you upgrade
App-Specific Testimonials
Ananya Singh
Support Manager
"We now resolve tickets 30% faster since all data lives in one place."
Kunal Sharma
Account Manager
"Our sales team can see support history instantly. Huge time saver!"
Ravi Mehta
Customer Experience Lead
"Integrating our ticketing with Bitrix24 cut down our follow-up delays dramatically."
Shreya Kapoor
Support Operations Head
"No more switching between apps — our agents have everything in one screen now."
Broader Client Voices
Flawless integration and responsive support team.– IT Director, GlobalRetail
Trusted by leading brands.
Built by Bitrix experts with 20+ years of CRM integration experience.
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